Consultations and Estimates Initial consultations for services are free of charge. After a consultation and agreement of a proposal, a written quote will be submitted to the client. The client is required to review the quote before authorizing any work to begin. After authorization of work begins, a work order or "Graphics Request Form" will be filled out and this form will contain a majority of the information required to complete the project ordered. All services require a non-refundable deposit of 50% of the total project quotation price before work begins. Payment of deposit constitutes agreement to start work on project.
Prices & Client-Supplied Materials
All prices are for the design and services rendered: they do not include printing; stock images/photography, typesetting or any other items or services. These items and services are available for additional fees and require client approval. The client must supply the exact pre-edited text for the design via email as a plain text Microsoft Word document or pasted into the email message.
Images, photography, samples or visual references for the project must be sent via email as well. Maple 10 Media Design is not responsible for any errors in client-supplied material. Any extra material required for the client's project (photos, fonts, clip-art, domain names, ftp sites, etc.) must be approved by client in advance of purchase. Maple 10 Media Design will add these extra materials to the final invoice for the project.
All services require a non-refundable deposit of 50% of the total project quotation price before work begins. Payment by check, money order or cash is accepted. Checks or money orders must:
(1.) Be made payable to Maple 10 Media Design
(2.) Clear before any work will begin
(3.) Be sent by a trackable delivery method (e.g., delivery confirmation).
Invoices will be sent after client approval (see Client Approval). No final artwork or files will be delivered until invoices are paid in full. Invoices are due within 30 days of invoice date. Client agrees to pay any court costs and legal fees that Maple 10 Media Design incurs for collection of unpaid balances. *No Personal Checks. EFFECTIVE May 15, 2013 Maple 10 Media Design will start accepting credit cards payment. When you use your credit card, there is a processing fee assessed to you at rates as low as 2.75% + $0.30 per transaction.
EFFECTIVE of February 1, 2016, Maple 10 Media Design will accept electronic fund transfer through PayPal and PopMoney®.
Please and contact and coordinate transfer prior to fund transfer as to minimize any logistical probles that may arise.
An additional 1% fee will be assessed on transactions where the merchant's country is different from the client's billing country. With 10 days notice, we may also charge higher transaction processing fees to merchants that incur excessive chargebacks or otherwise pose financial risk to checkout.
Once an invoice is issued the client has 30 days to pay in full or make arrangements for payment. After 60 days a second notice invoice will be issued. In addition to the second notice any open/working projects for the client will be placed on hold. The entire sum of the invoice is required to be paid within 15 days of the second notice invoice being issued.
If 15 days after the second notice is sent no payment is received, the entire unpaid balance will be forwarded to our contracted collection agency.
Cancellations A notification of the project being canceled must be submitted in writing. A reason for cancellation is requested but not required. There will be a forfeiture of the deposit and the client will be responsible for full payment for any and all materials or services purchased up to cancellation.
Turnaround Schedule The turnaround time for proofs via email is three to five business days after the client-supplied materials (see "Prices & Client Supplied Materials") and initial design deposit is received.
Rush Fees Rush service is available upon request and receipt by Maple 10 Media Design of payment of a mandatory rush fee that is equal to 50% of the total project cost. Maple 10 Media Design reserves the right to refuse rush requests/jobs/projects. Maple 10 Media Design considers rush service to be when a project must be completed within three days of being quoted or when 50% or more of the project schedule is curtailed.
Client Approval Maple 10 Media Design strives for 100% client satisfaction. Therefore, the client must approve the completed project. Once a project has been approved, no refunds are given. A written approval is requested before release of completed artwork.
PLEASE BE ADVISED: It is important to note that project quality control is performed throughout the project. The quality requirements are defined during the quality planning process. They include both project processes and product goals. It is always recommended that the individual responsible for approving a project should print out the proof sent, review the proof from the printed out version.
Final Approval should be in writing and submitted back to the service provider with the understanding that the client is responsible for any errors after approval of the final product is given.
Maple 10 Media Design takes the privacy and security of your information seriously. We do not release email addresses, private phone numbers,FTP information, or hosting account details to third parties unless required to do so by law.